MTN, Airtel and Glo Subscribers Express Frustration Over Poor Service Quality Months After 50% Tariff Hike

MTN, Airtel and Glo Subscribers Express Frustration Over Poor Service Quality Months After 50% Tariff Hike

Telecom subscribers in Nigeria have continued to express frustration over the quality of service being received from network operators, months after the 50% tariff hike that was expected to lead to improved service delivery.

From incessant network outages to slow internet speed, complaints across MTN, Airtel, Globacom and T2 are mounting by the day.

This was in spite of the multimillion-dollar investments in network capacity announced by the telecom operators after the price increment to boost service quality.

The Nigerian Communications Commission (NCC) had also assured subscribers that one of the conditions given to the operators before it approved the 50% price hike in January was that they have to improve their service quality.

However, the operators have pinned much of the blame on recurring fibre-optic cable cuts and infrastructure disruptions, saying these are undermining efforts to expand network capacity.

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